SHIPPING
Due to the current situation, your delivery may be delayed.
Our customer service is currently very busy and is doing its best to respond to you as quickly as possible. In order to help our team deal efficiently with your request, we advise you to not send us multiple messages. Thank you for your understanding and patience during this period.
For all orders placed before 17 December 00:00, we guarantee delivery before Christmas (only in France)
NEW! Relay point delivery available anywhere in France! Steps to follow :
When choosing the delivery method, select "Send", then enter your address (the choice of delivery point is made after payment).
Follow the payment steps
After payment and verification, choose the delivery point of your choice
Free Shipping on all orders over 100€ for FRANCE, over 150€ for EUROPE, over 250€ for the rest of the World
Delivery Cost
| FRANCE | EUROPE | WORLD | |
| Order from 0€ to 99,99€ | 7,95€ | 12€ | 50€ |
|
Order from 100€
|
FREE | 12€ | 50€ |
| Order from 150€ | FREE | FREE | 50€ |
| Order from 250€ | FREE | FREE | FREE |
Please note that we ship your order on working days only (Mon – Fri excluding bank holidays).
RETURNS
You have the right to change your mind.
If you want to return all or part of your order, you have a period of 60 days from the date of receipt to do so.
The item(s) you want to return or exchange must have been purchased on the website www.cartel-skateboards.com and delivered.
To receive a refund, the article must be returned in a re-sellable state and in its original packaging with all instructions for use, accessories and its original barcodes and labels. In the case of an item which is damaged, worn or returned without its associated packaging, CARTEL Skateboards reserves the right to refuse the return of your order.
In the case of a defective or non conform item, please contact our customer service team before sending the item back, otherwise, the return shipping costs will not be covered.